Juego responsable

At Godz we care about the wellbeing of everyone who plays. Gambling should be entertainment, not something that harms your life, relationships or finances. If you ever feel worried about your own play — or someone close to you — there are practical steps and supports that can help. This page explains signs to watch for, tools you can use, and ways to get real help while staying treated with respect and privacy.

Responsible Play

Mindful play starts with clear choices. Small, deliberate changes can make a big difference.

• Decide in advance how much time and money you will spend and stick to it.
• Treat gambling as entertainment, not a way to make money or fix problems.
• Never gamble when you’re feeling pressured, upset, or under the influence of alcohol or drugs.
• Take regular breaks and plan non-gambling activities to keep balance in your life.
• Keep a record of your play: deposits, wins, losses and session length to stay aware.

Warning Signs

Noticing these signs early makes it easier to take back control. If several apply, consider using the tools below or seeking support.

• Spending more money or time than intended, or needing to increase stakes to get the same feeling.
• Chasing losses or believing a big win is “just around the corner.”
• Borrowing, selling belongings, or using credit to gamble.
• Neglecting work, studies, family or social commitments.
• Feeling anxious, irritable, restless or withdrawn when not gambling.
• Hiding or lying about gambling activity to others.

Tools to Control Your Play

Godz provides practical, easy-to-use tools to help you manage play in ways that fit your needs.

• Deposit limits: set daily, weekly or monthly caps to control spending.
• Loss and wager limits: restrict how much you can lose or stake in a period.
• Session limits and timeout reminders: choose how long a session lasts and get regular break prompts.
• Reality checks: on-screen notifications to show time played and money spent.
• Self-assessments: short questionnaires to reflect on your behaviour and help guide next steps.
• Account controls: close or restrict games, remove saved payment methods, or take a break whenever needed.

Self-Exclusion and Timeout

If you need a stronger step, self-exclusion and timeouts are effective tools that give you space and protect your finances.

• Self-exclusion temporarily or permanently blocks access to your Godz account and communications.
• Timeouts provide a short-term break that can be applied instantly for cooling off.
• Choose a length that feels right — from days and weeks to longer periods — and know that extensions are always possible.
• When the exclusion ends, there is a reactivation process designed to ensure you’re ready to return responsibly.
• All requests are handled with confidentiality and respect.

Financial Safeguards

Practical money steps reduce risk and help maintain control.

• Set budgets and separate gambling funds from essential bills and savings.
• Consider removing saved payment methods from your account to reduce impulse spending.
• Use pre-set deposit limits and avoid using credit or loans for gambling.
• Talk to your bank about blocking gambling transactions or setting additional safeguards on cards.
• Seek unbiased financial advice if gambling has caused debts or financial strain.

Getting Support

Asking for help is a strong, positive step. Support can be practical, emotional, and immediate.

• Talk to someone you trust about what you’re experiencing; honest conversation often brings relief and perspective.
• Speak with a healthcare professional or counselor who has experience with gambling-related issues.
• If you’re feeling overwhelmed or in crisis, reach out to local emergency or crisis services right away.
• Consider joining peer-support or therapy groups where people share strategies and recovery tools.
• Create a personalised safety plan: who to call, financial steps to take, and how to remove immediate access to gambling.

Support for Friends and Family

Supporting someone who is struggling can be difficult. Practical, compassionate steps help both of you.

• Approach the conversation with care: express concern without blame and listen actively.
• Set clear boundaries about lending money or covering debts to avoid enabling harmful patterns.
• Encourage the person to use control tools or seek professional help, and offer to assist with practical steps.
• Look after your own wellbeing: seek support, set limits on involvement, and maintain social connections.
• If safety is a concern, prioritise immediate professional or emergency assistance.

Our Commitment

Godz is committed to protecting players and promoting safe play. We aim to provide responsive tools, trained staff and respectful support.

• We design and maintain practical limits and self-help tools so you can play on your terms.
• Our team is trained to respond to concerns with empathy, confidentiality and appropriate action.
• We continuously review our practices to better support players and reduce harm.
• If you have feedback or need assistance, we will treat your request seriously and help you explore options that suit your situation.

If you’re unsure what to do next, consider starting with a short break or setting a small deposit limit and speaking to someone you trust. Taking any step — however small — is progress, and help is available when you need it.